FAQ:

1. Is Wangchong Quartz a factory or trading company?Do you have export licence?

Wangchong is a factory.We are professional manufacturer of infrared heating lamps since 2012. Of course we have export licence.

2. Where is your factory? Can I visit your factory?

We're in Donghai Economic Development Zone. It's only 1 hour by plane from Shanghai.

Welcome to our factory. We are happy to show you our production, QC, warehouse, etc.

3. Can I have samples? Is it free?

Yes, we are happy to offer samples for you to check and test. Depends on sample quantity and product model, we will confirm with you whether it's free sample or not.

4. How long shall I wait for quotation? And samples?

Usually we will quote you the best price within 24 hours after your inquiry.

We have a professional sample team.,If the qty of samples is small,it will only take 1 day.

For special customized heating lamp, the time needed for samples could be longer.We will confirm the leadtime with you.

For urgent samples,we will try our best to shorten leadtime.

5. What is your term of delivery?

We accept FOB, CIF, CIP,EXW etc. Please choose the one which is the most convenient for you.

6. What about the lead time for mass production?

It depends on the order quantity and the season you place the order. Generally speaking, the lead time of MOQ is about 15 to 20 days. We suggest that you start inquiry at least two months before the date you would like to get the products at your country.

7. Do you offer guarantee for the products?

Yes, it must be. We guarantee 1 year for heaters and 8000 hours for heating lamps. If it's customized heating lamp or heating unit, we will confirm with you the guarantee period in formal quotation together with data sheet.

We have done the market research and it turned out that with correct using,the heating lamps could be used more than 3 years.

8. What type of payment do you accept?

T/T, L/C

We also accept Paypal, Western Union for small amount.

9. Is it OK to print my logo on product?

Yes, it’s possible. But please kindly note we have MOQ request for different products.

10.   What about your packing?

We pack the cargo one by one with bubble paper inside . And then put them in a special made wooden box.

11.   Do you have reports of your products?

Yes,we have CE,ROHS.